If we don't win your dispute, you don't pay.

Simple, Success-Based Pricing

Safe only charges when a dispute goes your way: a chargeback we win, or an inquiry we answer that closes without becoming a chargeback. No setup fees. No complicated plans. Just simple pricing that aligns with results.

Disputer

20%

success fee

For merchants using Stripe or Shopify who want a simple way to recover chargebacks without adding more manual work.

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  • Stripe and Shopify connection
  • White-glove dispute handling
  • Evidence gathering support
  • Mobile alerts and recovery tracking
  • Standard support
  • No setup fees

Stopper

$29

per alert

Prevent chargebacks before they hit your account. Pay only for alerts you get.

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  • Real-time chargeback alerts
  • Descriptor monitoring across all your accounts
  • Pay only for alerts handled
  • No monthly subscription fee
  • Pause anytime

Enterprise

Custom pricing

For higher-volume merchants, multi-brand operations, and teams that need more support, reporting, or custom workflows.

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  • Custom onboarding
  • White-glove dispute handling
  • Priority support
  • Advanced reporting
  • Multi-store / multi-brand support
  • Custom pricing options

Pricing That Aligns With Results

Safe charges only when we win a chargeback or an inquiry we answered closes without one, giving merchants a simple model that is easy to understand and easy to get started with. For larger merchants with more complex needs, custom pricing is available.

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Pricing FAQ

How does Safe pricing work?

Disputer charges a success fee only when a dispute goes your way: a chargeback we win, or an inquiry we answer that closes without becoming a chargeback. If we don't win, you don't pay.

When do I pay the Disputer success fee?

In two cases. When we win a chargeback and the money comes back to you, or when we answer an inquiry and it closes without becoming a chargeback. An inquiry is the card issuer asking questions before any chargeback is filed, so the money never leaves your account. The fee is the same percentage in both cases, on the amount you keep. For an inquiry, it is charged when the inquiry closes, which on Stripe can be up to 120 days after it opened. If a dispute is lost, you pay nothing for it.

Is there a setup fee?

No. Safe does not charge a setup fee to get started.

Do I need a monthly subscription?

No monthly subscription is required to get started with Safe's standard pricing.

Does Safe work with Stripe and Shopify?

Yes. Safe supports merchants using Stripe and Shopify.

Do you offer custom pricing for larger merchants?

Yes. Safe offers custom pricing for higher-volume merchants and teams with more advanced workflow or reporting needs.